Refund & Returns Policy
At PaperAura, we strive to ensure you are completely satisfied with your purchase. If fo r any reason you are not happy with your order, we’re here to help.
Returns
Products must be unused, in original packaging, and in resalable condition.
Custom-printed or personalized items cannot be returned unless they arrive damaged or defective.
To initiate a return, please contact us at wrapsbags@gmail.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original method of payment.
Damaged or Defective Items
If your item arrives damaged or with a defect:
Contact us within 48 hours of delivery.
Please include photos of the damaged product and packaging.
Non-Returnable Items
Customized or logo-printed products
Clearance or final sale items
Used or damaged items not due to shipping or manufacturing fault
Shipping for Returns
Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective.
We recommend using a trackable shipping service for your return.
For any questions, please email us at wrapsbags@gmail.com or reach us through our Contact Us page.
Exchange Policy
At PaperAura, we want you to be completely satisfied with your purchase. If you’ve received a product that isn’t quite right, we offer easy exchanges under the conditions below:
Eligibility for Exchange
You may request an exchange if:
The product is damaged, defective, or incorrect
The product is unopened, unused, and in original condition
The exchange request is made within 7 days of receiving the item
Non-Exchangeable Items
We do not accept exchanges for:
Custom-printed or personalized items
Products that have been used or damaged after delivery
Items marked as final sale or clearance
How to Request an Exchange
Email us at wrapsbags@gmail.com within 7 days of delivery.
Include your order number, reason for exchange, and clear photos of the item if damaged or incorrect.
Once approved, we’ll guide you through the return and replacement process.
Shipping Costs
If the exchange is due to our error (wrong item, damaged product), we cover the return shipping.
If the exchange is for other reasons (e.g., style or size change), shipping charges may apply.
Processing Time
Exchanges are processed within 5–7 business days after we receive the returned item.
If you have any questions or need help, please reach out via our Contact Us page or email our support team at .
